Friday, March 13, 2009

Indian Government - pgportal.gov.in - Online Public Greivance Portal


Indian Government - Online Public Greivance Lodging/Monitoring System

http://pgportal.gov.in/

Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration.

How to?
Goto: http://pgportal.gov.in/
  1. Lodge your Greivance here
  2. Lodge your Reminder on past grievance registered with us
  3. View the Action Status of Your Grievances Lodged earlier with us
  4. Change Password
  5. Forgot Password?
  6. Contact Us
Departments & Activities:
  • Department of Administrative Reforms & Public Grievances
  • Directorate of Public Grievances (DPG)
  • Public Grievance redress mechanism in Central Government Ministries/Departments/Organisations
  • Types of PUBLIC GRIEVANCES
  • SYSTEMIC PROBLEM AREAS
  • Performance Review – Foreseeing areas of dissatisfaction
  • Identification of Grievance Prone Areas and Analysis
  • Information & Facilitation Counters (IFC)
  • On Line Registration of Grievances
  • Prompt and Effective Redress of Grievances
  • Review and Monitoring of Grievance Redress Mechanism
  • ROLE OF REGULATORS, OMBUDSMAN AND LIKE BODIES



The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like

1) Railways

2) Posts

3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL)

4) Urban Development ( Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc)

5) Petroleum & Natural Gas

6) Civil Aviation (Air India, Airports Authority of India, etc)

7) Shipping, Road Transport & Highways

8) Tourism

9) Public Sector Banks
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Industrial Development Bank of India Ltd National Bank for Agriculture and Rural Development Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Small Industries Development Bank of India State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Travancore Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank

10) Public Sector Insurance Companies
GIC of India Life Insurance Corporation of India National Insurance Company Ltd. The New India Assurance Company Ltd. The Oriental Insurance Company Ltd. United India Insurance Company Ltd.

11) National Saving Scheme of Ministry of Finance

12) Employees' Provident Fund Organization

13) Regional Passport Authorities
Regional Passport Office, Ahemadabad Regional Passport Office, Amritsar Regional Passport Office, Bangalore Regional Passport Office, Bareilly Regional Passport Office, Bhopal Regional Passport Office, Bhubaneswar Regional Passport Office, Chandigarh Regional Passport Office, Chennai Regional Passport Office, Cochin Regional Passport Office, Coimbatore Regional Passport Office, Dehradun Regional Passport Office, Delhi Regional Passport Office, Ghaziabad Regional Passport Office, Goa Regional Passport Office, Guwahati Regional Passport Office, Hyderabad Regional Passport Office, Jaipur Regional Passport Office, Jalandhar Regional Passport Office, Jammu Regional Passport Office, Kolkata Regional Passport Office, Kozhikode Regional Passport Office, Lucknow Regional Passport Office, Madurai Regional Passport Office, Malappuram Regional Passport Office, Mumbai Regional Passport Office, Nagpur Regional Passport Office, Patna Regional Passport Office, Pune Regional Passport Office, Raipur Regional Passport Office, Ranchi Regional Passport Office, Shimla Regional Passport Office, Srinagar Regional Passport Office, Surat Regional Passport Office, Thane Regional Passport Office, Trichy Regional Passport Office, Trivandrum Regional Passport Office, Visakhapatnam

14) Central Government Health Scheme

15) Central Board of Secondary Education

16) Kendriya Vidyalaya Sangathan

17) National Institute of Open Schooling

18) Navodaya Vidyalaya Samiti

19) Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour

Source: http://pgportal.gov.in/

4 comments:

Preeti said...

Wow!! this is great info.

vinesh said...
This comment has been removed by a blog administrator.
Sukhdev Sharma said...

Afterall the same administration handles the grievances, no useful results. The Nodal officer disposes the grievance without ensuring whether relief sought has been extended or not. Until the Nodal Agency from another department is deputed to monitor the grievance, the situation will not change.

Sukhdev Sharma said...

Until the Nodal Officer is appointed from another Ministry, results shall not be positive. My two grievances have been shown as "CLOSED" after about 3 months without confirming relief sought.

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